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BT Versatility
Installation and maintenance Manual
52
Recommendations for customer training
As part of the installation, the customer is entitled to a 30 minute, system familiarisation tutorial. This
should cover the following:
• Use of the Featurephone menus and associated keys
• Taking, making and transferring calls on Featurephones and two-wire phones
• Accessing system programming
The customer may wish to use the 30 minutes to explain a selection of other features, such as:
• Call transferring capabilities
• Programming Featurephone keys
• Time and date programming
• System and /or personal speed dial programming
• Incoming call handling
• Call barring, class of service parameters
• Extension reset facilities
• Connecting modems, fax machines, EPOS machines, etc.
• Use of Voice module features.
The features should be explained by using the BT Versatility Quick Reference User Guide and the Getting
Started User Guide.
Ensure the customer has a Quick Reference User Guide for each extension, one copy of the
Getting Started User Guide and the CD-ROM.