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Quartet 1100 User Guide – Edition 5 – 17.8.00
Help and advice
If you have any problems using your Quartet 1100, this section
will give you the most common, easy to follow solutions.
Telephone problems Possible cause Solution
• No dialling tone.
• Telephone will not dial out.
• Telephone cannot receive calls.
Telephone not connected to
telephone line.
Mains disconnected.
Power cut.
Handset battery pack is discharged.
Plug the telephone into the
telephone line.
Wait until the power is restored.
Replace handset on base unit for
10 seconds and try again. If this
does not work, disconnect the
handset battery from the handset
for 10 minutes. Also disconnect
the mains power.
Then reconnect the base unit to
the mains, then replace the
handset on the base unit for 10
seconds and try again.
Place the handset on the base
unit and recharge it for 24 hours
ensuring the
CHARGING light
is on.
• Handset does not ring and
there is no IN USE light on
handset.
Handset battery pack is
discharged.
Place the handset on the base
unit and recharge it for 24 hours.
• You have dialling tone but the
telephone will not dial out.
You may be trying to use tone
dialling on a pulse dialling
exchange.
You are connected to a PBX and
are not dialling the access code.
See page 22 for more information
on switchboard use.
See page 22 to change to pulse
dialling.
Use the PBX access code.
• Handset does not ring, but
IN USE light show on handset.
The handset ringer may be set to
its minimum setting.
Increase the handset ringer
volume.