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5602 User
5602/4602 Phone User Guide Page 8
IP Office Issue 2b (20th July 2005)
Hold
If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can
then Hold the first call and answer the second call.
To put an existing call on hold:
1. Press
Hold or the or Call Appearance button with the symbol against it. The symbol
changes to
; showing that the line is on hold.
2. Answer the second call by pressing the Call Appearance button with the
symbol against it. The
symbol changes to
; showing that the line is connected.
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, simply press the Call Appearance button with the
against it.
Notes:
1. After a pre-set time (defined by your System Administrator), you are reminded that you have a
call on hold by the
hold icon changing for a few moments to and the phone ringing.
2. If the system feature AutoHold is on (consult your System Administrator) then you can hold an
active call (
) by pressing the second call’s Call Appearance button ( ). If AutoHold is off, then
pressing the second call’s Call Appearance button (
) will drop the first call.
3. To transfer a held call see Transfer.