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Voice Portal
The above information is provided by AVAYA Inc. as a guideline. See disclaimer on page 1
2
3.0 PBX HARDWARE REQUIREMENTS
For G3 and traditional Cabinet S87x0/S8500 PBXs
• TN2302 AP Media Processor / TN2602 AP Media Resource circuit
packs (Crossfire).
AP Media circuit packs are used to convert the audio
levels for the IP telephone to audio levels for DCP phones when IP phones are
used in a call with non-IP telephones.
*FOR FAX Support: TN2302 Firmware 111 minimum /
TN2602AP Firmware 24 minimum
• TN799 Control-LAN (CLAN) circuit pack for the signaling capability
(either the B or C vintage) on the csi, si, and r platforms.
For S8300/S87x0/8500 using newer media modules
• Use of EXT 2 port on the front panel of G700 to connect to MPP
Server.
For connecting to PBX:
• Category 5 wiring or line cord to connect MPP Server to PBX.
3.2 PBX SOFTWARE REQUIREMENTS
• Minimum software release CM2.1
• Minimum release Avaya CM 3.1 and Special Application (Green Feature)
SA8874 - Call status messages for 7434ND IP phones is strongly
recommended. SA8874 provides detailed call-progress indications to Avaya
VP when the incoming or outgoing call is either a station-to-station call or is
over a PRI trunk. This allows supervised transfer to fully integrate with Voice
Portal for call progress and handling. Without this feature supervised transfers
will function similar to blind transfers and callers may hear busy or similar
tones that would otherwise be avoided. To order SA8874 use Material Code
#202775. Note
: There is a cost to add this feature to your PBX.
• AAS capability – Avaya CM station type (7434ND) used by Avaya VP does
not allow for Auto-Available Skill (AAS) capability to be configured. To
resolve this issue install patch 11586, available through CM 3.0 Load 346.
Important: Account teams should check with Avaya Services to determine if any other patches
may be needed for the Avaya CM release they will integrate with Avaya VP.
4.0 SUPPORTED FEATURES
The Voice Portal system provides either full or partial automation of telephone
transactions that would otherwise be performed by an operator, attendant, or
contact center agent. These automated transactions are driven by speech
applications where each speech application is designed and developed to satisfy
specific customer needs.
Note
: With Voice Portal 4.0 or higher, an alternate gatekeeper discovery address can
be configured on the VPMS to be used if the primary address does not respond.
PBX hardware requirements
F E A T U R E S
PBX Software Requirements