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Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For
customer service, or to purchase accessories or replacement parts, visit our website at
www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268. When you call customer service, you will need the serial
number or model number found on the bottom of the telephone base.
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure that the battery connector is securely plugged into the cordless handset.
Make sure the telephone line cord is securely and firmly plugged into the telephone
base and the telephone wall jack.
Charge the battery in the cordless handset for at least 10 hours. For optimum daily
performance, return the cordless handset to the telephone base or charger when not
in use.
If the battery is depleted, it may take approximately 30 minutes to charge the handset
before it shows LOW BATTERY, refer to Battery charging on page 5 for details.
Reset the telephone base. Unplug the electrical power. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to reset.
You may need to purchase a new battery. Please refer to Battery installation on
page 4.
I cannot get a dial tone.
First try all the suggestions above.
Move the cordless handset closer to the telephone base. You might have moved out
of range.
If the previous suggestions don’t work, disconnect the telephone base from the
telephone wall jack and connect to a different telephone. If there is no dial tone on
that telephone either, the problem is in your wiring or telephone service. Contact
your telephone service provider (charges may apply).
Your telephone line cord might be defective. Try installing a new telephone line cord.
I cannot dial out.
First try all the suggestions in the item I cannot get a dial tone on this page.
Make sure you have a dial tone before dialing. The cordless handset may take a
second or two to find the telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.
Check that all the telephones connected to the same telephone line are hung up.
Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing)
for the service in your area (see the DIAL MODE menu on page 8).
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