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Appendix C
39
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at
www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My phone doesn’t
work at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely
plugged into the cordless handset.
• Make sure the telephone line cord is securely and
firmly plugged into the telephone base and the
telephone wall jack.
• Charge the battery in the cordless handset for at
least 16 hours. For optimum daily performance,
return the cordless handset to the telephone base
or charger when not in use.
• If the battery is depleted, it may take approximately
four minutes to charge the handset before it can
resume display on the screen.
• Reset the telephone base. Unplug the electrical
power. Wait for approximately 15 seconds, then
plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• You may need to purchase a new battery. Please
refer to Battery installation & charging (pages 5-6)
in this user’s manual.
I cannot get a dial
tone.
• First try all the suggestions above.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• If the previous suggestions don’t work, disconnect
the telephone base from the telephone jack and
connect to a different phone. If there is no dial tone
on that phone either, the problem is in your wiring
or local service. Contact your local telephone
company.
• Your line cord might be malfunctioning. Try installing
a new line cord.