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Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111.
My tele-
phone does
not work at
all
• Make sure the battery pack is installed and charged correctly (see
page 7). For optimum daily performance, return the cordless hand-
set to the telephone base after use.
• Make sure the power adapter is securely plugged into an outlet
not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the tele-
phone base and the modular wall jack.
• Unplug the unit's electrical power. Wait for approximately 15 sec-
onds, then plug it back in. Allow up to one minute for the cordless
handset and base to synchronize.
• Remove and re-insert the battery. If that still does not work, it may
be necessary to purchase a new battery pack.
• Disconnect the telephone base from the modular jack and plug in
a working telephone. If this telephone does not work, the problem
is probably in the wiring or the local service. Call the local tele-
phone company.
Low Battery
is displayed
on screen
• Place the handset in the base or charger for recharging.
• Remove and re-install the battery and use it normally until fully
discharged, then recharge the handset on the telephone base or
charger for 16 hours.
• If the above measures do not correct the problem, the battery may
need to be replaced.
The battery
does not
charge in the
handset or
the handset
battery does
not accept
charge
• Make sure the handset is placed in the charger correctly. The
CHARGING light on the telephone base or charger should be on.
• If the cordless handset is in the charger or in the telephone base
but the CHARGING light is not on, refer to "The CHARGING light is
off" in this section.
• It may be necessary to purchase a new battery. Please refer to the
batteries section of this user's manual.
• The telephone might be malfunctioning. Please refer to the Limited
Warranty section of this user's manual for further instruction.
Problem Suggestion