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Appendix
Troubleshooting
I get noise,
static, or weak
signal even
when I’m near
the base.
• Other cordless phones and 802.11 wireless routers that are used for
home computer networks both use internal radios to communicate.
The radios may interfere with one another. You can improve the per-
formance of your cordless phones and your router by:
a. Positioning your new phone as far away as possible from any other
existing cordless telephone system that is already installed in your
home to avoid the two systems interfering with each other.
b. Positioning your telephone base as far as possible from your rout-
er, computer or any other computer devices.
c. Selecting channels 4 through 10 for your router (refer to your rout-
er’s user manual for more information).
d. If you still have problems with the phone or the router, make sure
the handset is ON and press CHAN until the performance improves.
• Press the CHAN button while on a call until the interference has been
eliminated.
• Other electronic products can cause interference to your cordless
phone. Try installing your phone as far away from the following elec-
tronic devices as possible: wireless routers, radios, radio towers,
pager towers, cell phones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is nor-
mal to experience static on your phone while the microwave oven is
operating. Do not install this phone in the same outlet or near a micro-
wave oven.
• If your phone is plugged in with a modem or a surge protector, plug
the phone (or modem/surge protector) into a different location. If this
solves the problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will likely have
better reception when not installed in a low area.
• If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
• If you subscribe to DSL service and if you hear noise during conver-
sations and/or your caller ID features are not functioning properly,
install a noise filter to the telephone line between the base unit and
the telephone line jack. Contact your DSL provider to obtain a noise
filter.
I hear other
calls while
using my
phone.
• Press the CHAN key while on a call to change to a clear channel.
• Disconnect the base unit from the telephone jack, and plug in a dif-
ferent telephone. If you still hear other calls, the problem is probably
in your wiring or local service. Call your local telephone company.