Filter
Top Products
Appendix D
53
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at
www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My phone doesn’t
work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the battery connector securely
into the cordless handset.
• Make sure you plug the telephone line cord securely
and firmly into the telephone base and the
telephone wall jack.
• Charge the battery in the cordless handset for at
least 16 hours. For optimum daily performance,
return the cordless handset to the telephone base
or charger when not in use.
• If the battery is depleted, it might take
approximately 10 minutes to charge the handset
before it shows LOW BATTERY, refer to the table
on page 6 for details.
• Reset the telephone base. Unplug the electrical
power. Wait for approximately 15 seconds, then
plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• You may need to purchase a new battery. Please
refer to Battery installation & charging in this
user’s manual on pages 6-7.
I cannot get a dial
tone.
• First try all the suggestions above.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• If the previous suggestions do not work, disconnect
the telephone base from the telephone jack and
connect to a different phone. If there is no dial tone
on that phone either, the problem is in your wiring
or local service. Contact your local telephone
company.
• Your line cord might be malfunctioning. Try installing
a new line cord.