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If you have difficulty operating this phone, try the suggestions below.
For customer service, visit our website at www.telephones.att.com
or call 1 (800) 222–3111. Have the serial number, found on the
underside of your phone, available when contacting customer
service. Please retain your receipt as your proof of purchase.
To purchase accessories or replacement parts, please contact customer
service by visiting our website at www.telephones.att.com or calling
1 (800) 222–3111.
Telephone operation
Problem Solution
Telephone does not • This 974 telephone is not compatible with
work properly. any 843, 853, 854, 874, or 954 telephones
you may have previously installed.
Problem Solution
No dial tone. • Make sure all plugs are connected properly.
Inspect the line cord connections at the
modular jack(s) and at the telephone.
Also inspect the coiled handset cord
connection at both ends.
• Make sure a line is selected.
• Make sure HOLD is not activated.
• If you do not hear a dial tone when you
press h, make sure the headset is
firmly connected at the jack.
Problem Solution
Telephone does • Make sure the Do not disturb (DND)
not ring. feature is not activated.
• Make sure the ringers are turned on.
• If there are several non-system phones
on the line that don’t ring, disconnect some
of them. Having too many phones
connected can also result in low ringer
volume for non-system telephones.
• If the INTERCOM light flashes but you
don’t hear a paging signal, make sure the
Do not disturb feature is not activated.
In case of difficulty
In case of difficulty
In case of difficulty
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