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Troubleshooting
34 IP 720 User Manual
Troubleshooting
The following table provides help for the most common problems an end
user may encounter. For IP 720 phone questions or problems not listed
here, contact AltiGen Technical Support.
Headset • Headset RJ-9 port
Important: Contact AltiGen for the most current list of certified
headsets.
The pin outlet for headset support is:
Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)
Note: If using Plantronics H91N or H101N headsets, a separate
Plantronics cable should be used and must be ordered
separately (part # 27190-01) in order to plug in these
headsets to the headset port.
Dimensions • (HxWxD) 8.74 x 9.72 x 1.89 in (222 x 247 x 48 mm)
Power • PoE
• External power (You need an AC/DC adapter - input: 100-240V,
output: DC 5V, 1.5A. May be purchased from AltiGen, P/N
3015-0003.)
Problem/Symptom Solution
AW is unreachable
• Check to make sure the MAXCS IP address (AW
address) in the IP phone is set up correctly.
• Check the IP 720 phone’s IP address, network mask
and default gateway.
• Check to make sure you can ping the IP 720 phone’s
address from MAXCS.
• Check to make sure the IP Phone Services is started
in MAXCS.
• Check MAXCS IP address in MaxAdministrator’s
IP Phone Configuration menu.