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NetVanta 7000 Series
FAQs
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As a Certified Dealer, what do we need when we call ADTRAN’s Technical
Support?
Technical engineers from certified dealers should have their certification ID available.
ADTRAN Technical Support will provide NetVanta 7100 support to certified technical
staff only.
Will ADTRAN sell directly to large end users?
No. ADTRAN
®
Business Development Management (BDM) managers call on end users
to create demand for our partners. Demand will be fulfilled by our Certified dealers.
What is the short, “elevator” pitch to the end user on why
ADTRAN is the best choice?
ADTRAN offers quality hardware and a simple network infrastructure to support
VoIP and other demanding network applications well suited for a converged voice
and Internet solution. End-users may not have heard of ADTRAN, but ADTRAN is well
known and respected in the telecom market with the highest reputation for service and
offers the best overall value.
Is an installation and/or maintenance agreement required on
NetVanta 7100 sales?
Yes. Dealers are required to provide installation and maintenance on all systems.
This can be your own service offering or re-sell one of the ADTRAN Custom
Extended Service (ACES) plans.
For end users who have historically engaged separate resellers
for voice and data, what advantage would Certified Dealers
have with the NetVanta 7100?
The NetVanta
®
7100 offers an ideal situation for Certified Dealers. Since the
NetVanta 7100 provides both voice and data networking in single box, you are
uniquely positioned to address your customer’s complete communication needs.
This all-in-one solution gives you more influence on your customer. By being the
single source, you can better influence the entire communications opportunity.
Does NetVanta 7100 have Call Detail Records available?
Yes. Call detail records can be output from the SysLog into a flat file and then imported
into the dealer’s software for reporting. ADTRAN has tested the Resource Software
International (RSI) Call Accounting as a complementary add-on solution.
Can we connect multiple sites together using the NetVanta Series?
Yes. The NetVanta 7100 can be installed at the central site with NetVanta 1224 Series
of integrated PoE switch-routers providing remote connectivity with central call routing
and voice mail (no local call routing at the NetVanta 1224 location).
Does the integral Ethernet switch supply power?
Yes. One of the big advantages of the NetVanta 7100 is the integral 24-port PoE switch.
It provides the maximum allowable power (15.4W) to each port and supports VoIP
phones, WAPs, and IP cameras.