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The line/call appearance light will begin to
flash slowly and after a short time the
phone will beep softly to remind you that
you still have a call on hold. The screen
displays “Call Held” with the line
number the call is held at the phone.
NOTE: The phone will not beep to remind you
that you still have a call on hold if you
are connected to another call.
When on Hold
To let your caller know that they are still on
hold, music plays softly (if this has been set
up for your system). The call/line
appearance light for the line you are on
remains solid to indicate that you are still
connected.
Automatic Hold
When juggling between calls, you do not
have to press the hold button to go from
one call to the next. The phone
automatically puts your current call on hold
as soon as you press a new line/call
appearance button. If you have more than
one call on hold, you can reconnect to a
held call by pressing the line/call
appearance button where that call is being
held. Press to disconnect the call.
Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call
directly to another extension without
consulting with the person receiving the
call. To do this, simply complete the
transfer immediately after you have entered
the number, but before the phone begins
dialing out.
Consulted Transfer*
You also have the option to consult
with the person you are transferring
the call to, before you complete the
transfer. To do this, remain on the line
until the receiving party answers the
call. After consulting with the
receiving party, you can either
complete the transfer or cancel the
transfer to go back to the original call.
To transfer a call to another
extension:
1. Connect to the call you wish to
transfer (if not already connected).
2. Press . You will hear a
dial tone as a second line opens up.
3. Enter the extension number of the
person you wish to transfer the call to,
or dial the outside number of the person
you wish to transfer the call to.
4. To complete a “blind” transfer,
press again before the phone
begins dialing. Hang up to complete the
transfer.
5. To complete a “consulted” transfer,
remain on the line to speak with the
party before pressing again.
You can switch back and forth between
the calls by pressing their
corresponding line/call appearance
buttons before completing your
transfer.
6. To complete the transfer, press
once more. To cancel the
transfer, select Cancel on the display
screen.
*PLEASE NOTE: if you are using a Nortel
proxy server, the Transfer key does not
support Consulted Transfer. However, you can
place a consulted transfer through the
Conference button. If you are using a Nortel
proxy server, place a conference call as
Handling Calls