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Chapter 6, Troubleshooting
36 Aastra – 2711-001
Problem Possible Solution(s)
how do I use them?
• Customized features
• Callers List
• Directory
• Voicemail
See the “Services” in Chapter 5 for more information about
the options available under "Services".
How do I find the IP
address of my phone?
See Chapter 2 for instructions on how to find the IP address
of your phone.
How do I change my User
Password?
Step Action
1.
Press the Options button on the phone to enter
the Options List.
2.
Select User Password.
3.
Enter the current user password.
4.
Enter the new user password.
5.
Re-enter the new user password.
6.
Press Enter to save the new password. A
message, "Password Changed" displays on the
screen.
Why does my phone
display "Bad Encrypted
Config"?
The IP phone displays "Bad Encrypted Config" because
encrypted configuration files are enabled but the decryption
process has failed.
Report this error to your system administrator.
Why does my phone
display the “No Service”
message?
The phone displays the “No Service” message if the SIP
settings have not been set up correctly.
Contact your system administrator for more information.
How do I restart the IP
phone?
Step Action
1.
Press the Options button on the phone to enter
the Options List.
2.
Use
to scroll down to Phone Status.
3.
Press Show or
.
4.
Use
to scroll down to Restart Phone.
5.
Press Show or
.