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Model 392 User Guide
18
Troubleshooting
How do I remove the stand from
the phone?
Place one hand on top of the phone,
and place the other hand on the top
of the stand. Pull the stand away
from the telephone. You will have to
pull quite forcefully, but this will
not break the stand.
Can I turn the light on the screen
off?
No. You can only adjust the contrast
of the display.
Why are Callers not identified
on the display?
Caller ID information usually
arrives between the first and second
ring. Let the telephone ring at least
once before answering. Make sure
you subscribe to Caller ID
†
services
from your local telephone company.
Why can’t I dial a number in the
Callers List?
You must subscribe to a Caller ID
†
service for names and/or numbers
to be recorded in the Callers List. If
the number of the caller is unknown
or private, you cannot return the
call. Or, the number may require a
digit 1 prefix before an area code.
Press the EditNum softkey to edit the
number, then press 1.
Why can’t I hear a caller or be
heard?
Increase the receiver or speaker
volume. Make sure the handset cord
is inserted securely into the jack. If
the speaker light is flashing, the call
is muted; press g to turn
mute off; the light will be steady
and not flashing.
Why does the telephone wobble?
Make sure the cords are routed
properly through the stand, as
indicated in the "Installation"
section. Check that the stand has
been properly snapped into place.
What does Hold Msg do?
This is an option available with
some Call Waiting
†
services. When
you are on a call, and another call
comes in on Call Waiting, you can
press the Hold Msg softkey to send a
network message to the caller. The
message will ask the caller to hold,
and tell them that you will be with
them shortly. You can then answer
the call at your convenience.
Contact your local telephone
company for activation information.
What does
AA
AA
nn
nn
ss
ss
ww
ww
ee
ee
rr
rr
or
QQ
QQ
uu
uu
ii
ii
tt
tt
do?
These are options available with
some Call Waiting
†
services. These
softkeys allow you to put the
current call on hold, and answer a
Call Waiting call. You can then
switch between calls normally.
Contact your local telephone
company for activation information.
What is a softkey?
There are three keys on both the left
and right side of the display. They
do different things, depending on
the command displayed next to
them. See the section “How do I use
softkeys?” for more information.
†
These services may have different names
in your area. Contact your telephone
company for details.
If you’ve read this owner’s manual and
consulted the Troubleshooting section and
still have problems, please visit our website
www.aastra.com or call 1-800-574-1611 for
technical assistance.
© Aastra Telecom 2002
41-0013-00-00 Rev.03
E 392.book Page 18 Wednesday, June 19, 2002 2:39 AM