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Model 392 User Guide
Troubleshooting
Troubleshooting
What are services, and how do I
use them?
Services are provided by your
telephone company, and include
basic features such as Caller ID
†.
Other services can be accessed
through the Í key, and may
include services such as Call
Forwarding
†
and Voice Mail
†
. Before
using your services, you must
activate them by contacting your
local telephone company. See the
section “Using Services” for more
information.
I’m having trouble with services
I have subscribed to – how do I
get help?
Usually your telephone company
supplies a special download num-
ber to call for activation of your
services. When you call this num-
ber, you must follow the recorded
instructions carefully. This allows
the telephone company’s system to
recognize your phone and custo-
mize it with the services you have
subscribed to. If you have any
activation problems call your local
telephone company. You can
download services as often as
needed because the new download
overwrites the old one. If you have
any download activation problems,
report the displayed error code to
your local telephone company.
Why are there no prompts on
the screen when a Call Waiting
call comes in?
You must subscribe to Call Waiting
Identification
†
from your telephone
company.
Why is the light not coming on
with a new Voice Mail Message?
You must subscribe to the “Visual”
Message Waiting
†
service from your
telephone company for this function
to work.
Why don’t numbers I return
from the Callers List connect?
All Caller ID numbers include the
area code. The number can be
dialed as is, provided it’s a local
number. To insert a 1 ahead of the
number for long distance calling,
press the EditNum softkey, then
press 1 on the keypad. Press Copy to
save the edited number to your
Directory. See the section "Using
the Caller’s List" for more details. If
you must remove the area code to
dial local calls, see the section
"Customizing your phone" for
information about using the Area
Code option.
Why is my display blank?
Ensure that the power adapter is
fully plugged into the electrical
outlet, and that the outlet is
supplying power (you can test this
with another electrical device, such
as a lamp).
How do I set the time and date?
If you subscribe to the Caller ID
†
service, the first incoming call will
update the phone with the correct
time & date. Otherwise, use the
Time/Date option in the options list
to manually set the time and date.
Why can I only see 4 options when
the user guide says there are 6?
The telephone screen will only show
4 options at a time. To see more, press
the down arrow button s.
E 392.book Page 17 Wednesday, June 19, 2002 2:39 AM