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In Case Of Difficulty
If you have difficulties in operating your phone, the suggestions below should solve the
problem. If you still have difficulties after trying these suggestions, call VTech Commu-
nications at www.vtechphones.com or call VTech Communications at 1-800-595-9511.
InCanada contact VTech Telecommunications Canada Ltd. at www.vtechcanada.com
or 1-800-267-7377.
The Phone Doesn’t Work At All
• Make sure the power cord is plugged in.
• Make sure the telephone line cord is plugged firmly into the base unit and the
telephone wall jack.
• Make sure the battery is properly charged. If you get a LOW BATTERY message
or indication, the battery needs to be charged.
No Dial Tone
• First check all the suggestions above.
• If you still don’t hear a dial tone, disconnect the base unit from the telephone jack
and connect a different phone. If there is no dial tone on that phone either, the
problem is in your wiring or local service. Contact your local telephone company.
You Get Noise, Static, Or A Weak Signal Even When You’re Near The Base Unit
• Household appliances plugged into the same circuit as the base unit can sometimes
cause interference. Try to move the appliance or the base unit to another outlet.
You Get Noise, Static, Or A Weak Signal When You’re Away From The Base Unit
• You may be out of range. Either move closer to the base, or relocate the base unit.
• The layout of your home may be limiting the range. Try to move the base unit to
another position.
The Handset Does Not Ring When You Receive A Call
• Make sure you have the ringers activated.
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone
jack. Make sure the power cord is plugged in.
• You may be too far from the base unit.
• You may have too many extension phones on your telephone line to allow all of
them to ring. Try to unplug some of the other phones.
You Hear Other Calls While Using Your Phone
• Disconnect your base unit from the telephone jack, and plug in a corded tele-
phone. If you still hear other calls, the problem is probably in your wiring or local
service. Call your local telephone company.
You Hear Noise In The Handset, And None Of The Keys Or Buttons Work
• Make sure the power cord is plugged in.
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