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Troubleshooting
Problem Suggestion
CAN’T CONNECT
displays on my
handset.
• Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not come on, refer to
The charge light
is off (see page 43) in this troubleshooting guide.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
The batteries will not
hold a charge.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base when not in use.
• You may need to purchase a new battery, please refer to the
Batteries (see page 37) section
of this user’s manual.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
I hear other calls while
using my phone.
• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you
still hear other calls, the problem is probably in your wiring or local service. Call your local
telephone company.
I hear noise in the
handset, and none of
the keys or buttons
work.
• Make sure the power cord is plugged in.