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Additional Information
ADDITIONAL INFO
Problem Suggestion
I hear other calls while
using my phone
• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If
you still hear other calls, the problem is probably in your wiring or local service. Call your local
telephone company.
My handset does not ring
when I receive a call.
• Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this user’s manual.
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack. Make sure the
power cord is plugged in.
• You may be too far from the base unit.
• Charge the battery in the handset at least 16 hours. For optimum daily performance, return the handset to its
base when not in use.
• You may have too many extension phones on your telephone line to allow all of them to ring. Try unplugging
some of the other phones.
• The layout of your home or office might be limiting the operating range. Try moving the base to another location,
preferably on an upper floor.
• If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact
your local telephone company (charges may apply.)
• Test a working phone at the phone jack. If another phone has the same problem, the problem is the phone
jack. Contact your local telephone company (charges may apply.)
• Other electronic products can cause interference with your cordless phone. Try installing your phone as far
away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers,
cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless
phones
• Your line cord might be malfunctioning. Try installing a new line cord.
Troubleshooting