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Additional information
Problem Suggestion
My calls fade or cut in
and out while I’m using
my handset.
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
• Microwave oven operates on the same frequency as your phone. It is normal to experience
static on your phone while the microwave oven is running. Do not install this phone in the same
outlet or near the microwave oven.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will get better reception not installed in
a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service.
The charge light is off. • Clean the handset and telephone base charging contact each month using a pencil eraser or
cloth.
• Make sure the power and line cords are plugged in correctly and rmly.
• Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the handset and telephone base to reset.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
Troubleshooting