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Additional information
Troubleshooting
If you have difculty operating your phone, the suggestions below should solve the problem. If you still have difculty after
trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications
Canada Ltd. at 1-800-267-7377.
Problem Suggestion
My telephone does not
work at all.
• Make sure the battery is installed and charged correctly (see page 3 and 30). For optimum daily
performance, return the cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged rmly into the telephone base and the modular
wall jack.
• Unplug the unit’s electrical power and remove the battery from the handset. Wait for 15 seconds
then plug in the battery and plug in the power. Allow up to one minute for the cordless handset
and base to synchronize.
• Charge the battery in the cordless handset for at least 16 hours.
• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
a new battery pack.
• Disconnect the telephone base from the modular jack and plug in a working telephone. If this
telephone does not work, the problem is probably in the wiring or the local service. Call the
local telephone company.
BATTERY LOW is
displayed on screen
• Place the handset in the telephone base or charger for recharging.
• Remove and re-install the battery and use it normally until fully discharged, then recharge the
handset on the telephone base or charger for 16 hours.
• If the above measures do not correct the problem, the battery may need to be replaced.