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In Case Of Difficulty
If you have difficulty operating your phone, the suggestions below should solve
the problem. If you still have difficulty after trying these suggestions, call VTech
Communications at 1-800-595-9511. In Canada, call VTech Telecommucations
Canada Ltd. at 1-800-267-7377.
The Phone Doesn't Work At All
• Make sure the Power Cord is plugged into the electrical outlet.
• Make sure the telephone line cord is plugged firmly into the Base Unit
and the telephone wall jack.
• Make sure the batteries are properly charged. If the 'LOW BATTERY'
message is shown, the battery pack needs charging.
• Is the Handset registered to the Base? See Registration.
No Dial Tone
• First check all the suggestions above.
• If you still don't hear a dial tone, disconnect the Base Unit from the
telephone jack and connect a different phone. If there is no dial tone
on that phone either, the problem is in your wiring or local service. Call
your local telephone company.
You Get Noise, Static, Or A Weak Signal Even When You're Near
The Base Unit
• Household appliances plugged into the same circuit as the Base Unit
can sometimes cause interference. Try moving the appliance or the Base
Unit to another outlet.
You Get Noise, Static, Or A Weak Signal When You're Away From
The Base Unit
• You may be out of range. Either move closer to the Base, or relocate
the Base Unit.
• The layout of your home may be limiting the range. Try moving the Base
Unit to another position.
The Handset Does Not Ring When You Receive A Call
• Make sure you have the Handset ringer activated. To set the ringer, see
Sounds & Alerts.
• Make sure the telephone line cord is plugged firmly into the Base Unit
and the telephone jack. Make sure the power cord is plugged in.
• You may be too far from the Base Unit.
• You may have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of the other phones.
Additional Information