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Appendix
Problem Suggestion
The announcement
message is not clear.
When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base.
Make sure there is no background noise (television, music, trafc, etc.) when recording.
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The answering system
does not record
messages.
Make sure the answering system is on.
Make sure the memory of the answering system is not full.
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The messages on the
answering system are
incomplete.
If a caller leaves a very long message, part of it may be lost when the system disconnects the
call after four minutes.
If the caller pauses for more than ve consecutive seconds, the system stops recording and
disconnects the call.
If the memory on the system becomes full during a message, the system stops recording and
disconnects the call.
If the caller’s voice is very soft, the system may stop recording and disconnect the call.
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The answering system
does not respond to
remote commands.
Make sure your remote access code is correct (page 42).
Make sure you are calling from a touch-tone telephone. When dialing a number, there should
be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
The answering system may not detect the remote access code when the announcement is
playing. Wait until the announcement is over before entering the code.
There may be interference on the telephone line you are using. Press the keypad keys rmly
when dialing.
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Troubleshooting