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Appendix
Troubleshooting
Problem Suggestion
My telephone does not
work at all.
Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return
the handset to the telephone base after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
Make sure the telephone line cord is plugged rmly into the telephone base and the wall jack.
Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to
one minute for the handset and telephone base to synchronize.
Charge the battery in the handset for at least 16 hours.
Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new
battery.
Disconnect the telephone base from the jack and plug in a working telephone. If this telephone does not
work, the problem is probably in the wiring or the local service. Call the local telephone company.
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LOW BATTERY is
displayed on screen.
Place the handset in the telephone base for recharging.
Remove and re-install the battery and use it normally until fully depleted, then recharge the handset in
the telephone base for 16 hours.
If the above measures do not correct the problem, the battery may need to be replaced.
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If you have difculty with your telephone, please try the suggestions below. For Customer Service, visit our
website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.