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[63] TROUBLESHOOTING
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Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom Suggestion
The charge LED won't illuminate
when the handset is placed in
the cradle.
• Make sure the AC adapter is plugged into the base or the charger (if you have more than one
handset) and wall outlet.
• Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handset are clean.
The audio sounds weak.
• Move the handset and/or base away from metal objects or appliances and try again.
• Make sure that you are not too far from the base.
Can't make or receive calls.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, and then reconnect it.
• De-register the handset (see "De-register the Handset (Handset only)" on page 30) and register
the handset (see "Register the Handset" on page 15).
• Make sure that you are not too far from the base.
• Make sure the line is not in use.
• If an outside call is already established, you can not make another outside call.
The handset doesn't ring or
receive a page.
• Charge the batteries in the handset for 15-20 hours by placing the handset on the base or
charging cradle.
• Make sure that you are not too far from the base.
• De-register the handset (see "De-register the Handset (Handset only)" on page 30) and register
the handset (see "Register the Handset" on page 15).
Unavailable
appears in
the display.
• Make sure that another handset(s) or the base is not in use, and try the phone again.
• Make sure that you are not too far from the base.
TROUBLESHOOTING