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18
Solving Problems
If you have any trouble with your phone, try these simple steps first. If you
still have a question, call our Customer Care Line listed on the front cover.
If… Try…
No handsets can make
or receive calls.
Checking the telephone cord connection.
Disconnecting the base AC adapter. Wait a few
minutes, then reconnect it.
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One handset can’t
make or receive calls.
Moving the handset closer to the base.
Resetting the handset.
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A handset can make
calls, but it won’t ring.
Making sure the ringer is turned on.
Making sure Do Not Disturb is turned off.
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A handset's display
won't turn on.
Charging the battery for 15-20 hours.
Checking the battery pack connection.
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A handset is not
working.
Checking the battery pack connection.
Charging the battery for 15-20 hours.
Resetting the handset.
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A handset says
Unavailable
.
Moving the handset closer to the base.
Seeing if another handset has Privacy Mode on.
Making sure the base is plugged in.
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No handsets will
display any Caller ID
information.
Letting incoming calls ring at least twice before
answering.
Seeing if the call was placed through a switchboard.
Checking with your telephone service provider to
make sure your Caller ID service is active.
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Caller ID displays
briefly and then clears.
You may have to change the line mode. Contact
customer service for more information.
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Caller ID displays, but
I can't hear the CID
announcements.
Making sure TTS (Text-To-Speech) is turned on.
Increasing the ringer volume so the CID
announcements are louder.
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I can’t transfer calls. Resetting all the handsets.
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I can’t get two
handsets to talk to the
caller.
Making sure both handsets are registered to this
base.
Making sure a handset is not in Privacy Mode.
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The phone keeps
ringing when I answer
on an extension.
You may have to change the line mode. Contact
customer service for more information.
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The voice message
icon never shows up.
Checking the
Voice Mail Tone
. If it's set to Off, try
turning it on, and vice versa (see page 17).
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