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If your phone is not performing to your expectations, please try
these simple steps first.
Symptom
The
status
LED won't
come on when the
handset is placed in
the base unit.
The audio sounds
weak and/or scratchy.
Can't make or receive
calls.
The handset doesn't
ring or receive a page.
Suggestion
• Make sure the AC adapter is plugged
into the base unit and wall outlet.
• Make sure the handset is properly
seated in the base unit.
• Make sure the charging contacts on the
handset and base unit are clean.
• Make sure that the base unit antenna is
in a vertical position.
• Move the handset and or base unit to a
different location away from metal
objects or appliances and try again.
• Make sure that you are not too far from
the base.
• Check both ends of the base unit
telephone line cord.
• Make sure the AC adapter is plugged
into the base unit and wall outlet.
• Disconnect the AC adapter for a few
minutes, then reconnect it.
• Make sure is pressed.
• The battery pack may be weak. Charge
the battery on the base unit for more
than 17 hours.
• The handset may be too far away from
the base unit.
• Place the base unit away from
appliances or metal objects.
• Make sure the ringer on/off switch is set
to on.
talk
Troubleshooting
TROUBLESHOOTING
YOUR NEW PHONE
EXS 9950 6th 99.9.24 5:32 PM Page 38