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Sheet 10
10) Troubleshooting
Re-registering Handsets
There are a few cases when it may be necessary to re-register your
handsets to the base:
When you want to change the digital security code. (Refer to "Changing
the Digital Security Code".)
When there is a power failure that lasts more than one hour.
If a handset's battery is completely discharged. (The handset must be
recharged for 15 - 20 hours before re-registering to the base.)
Any time you experience difculty connecting to the base to place or
receive calls.
To re-register handsets:
Pick up the handset from the base. Press and hold [nd] on the base.
While holding [nd], place the handset in the base. The in use/ LED on
the base begins to ash, indicating the base is registering the handset.
Wait for at least ve seconds.
Pick up the handset from the base and press [talk/ash]. If the display
shows TALK, the handset is registered. If not, place the handset in the
base to try again.
Press [end].
Place the next handset in the base and wait for at least ve seconds.
No need to hold [nd] this time.
Repeat steps 3 - 5 with any other handsets you have.
Changing the Digital Security Code
The digital security code is an identication code used to connect the handset
and the base. If the handset battery pack is completely discharged or the
battery pack is removed, the digital security code will be lost. If this happens,
a new security code is set automatically the next time the battery pack is
charged in the base. In the rare situation that you suspect another cordless
telephone is using the same security code, you can change the code.
To change the digital security code, re-register both handsets to the base
following the instructions in "Re-registering Handsets" above.
Note: Any handsets that are not properly re-register may not be
able to communicate with the base.
Traveling Out-of-Range
During a call, as you begin to move your handset too far from your base
noise increases. If you pass the range limits of the base, your call will
terminate within one minute.
Solving Common Issues
If your phone is not performing to your expectations, please try these simple
steps rst. If these steps do not solve your problem, please call our Customer
Hotline. See back cover page for contact information.
Symptom Suggestion
The in use/ LED
or LED won't
illuminate when the
handset is placed
in the cradle.
Make sure the AC adapter is plugged into the base or
charger and wall outlet.
Make sure the handset is properly seated in the cradle.
Make sure the charging contacts on the handsets are
clean.
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The audio sounds
weak and/or
scratchy.
Move the handset and/or base away from metal
objects or appliances and try again.
Press [select/channel] during a call to change the
phone’s channel and help eliminate background noise.
Make sure the handset is not too far from the base.
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Can't make or
receive calls.
Re-register both handsets.
Check both ends of telephone cord.
Make sure the AC adapter is plugged into the base
and wall outlet.
Disconnect the AC adapter for a few minutes, then
reconnect it.
Change the digital security code.
Make sure the handset is not too far from the base.
Check the dialing mode used by your telephone
company.
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The handset
doesn't ring or
receive a page.
Re-register both handsets.
The battery pack may be weak. Charge the battery for
15-20 hours.
The handset may be too far away from the base.
Place the base away from appliances or metal objects.
Change the digital security code.
Check the battery pack to ensure there is a secure
connection.
Make sure ringer volume isn’t set to "off."
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Severe noise
interference.
Press [select/channel] during a call to change the
phone’s channel and help eliminate background noise.
Keep both handsets away from microwave ovens,
computers, remote control toys, wireless microphones,
alarm systems, intercoms, room monitors, uorescent
lights, and electrical appliances.
Move the base to another location or turn off the
source of interference.
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The Caller ID does
not display.
The call was answered before the second ring.
The call was placed through a switchboard.
The battery pack may be weak: charge the handset.
Your Caller ID service may not be active; contact your
local telephone service provider.
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