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ADDITIONAL INFORMATION[ 42 ]
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
The status LED or charge
LED won't illuminate when
the handset is placed in the
main base.
The audio sounds weak
and/or scratchy.
Can't make or receive calls.
The handset doesn't ring or
receive a page.
Severe noise interference.
Suggestion
• Make sure the AC adapters are plugged into each charging cradle and wall
outlet.
• Make sure both handsets are properly seated in each charging cradle.
• Make sure the charging contacts on both handsets and charging cradles
are clean.
• Move the handset and/or base to a different location away from metal
objects or appliances and try again.
• Press select/channel to help eliminate background noise.
• Make sure that you are not too far from the main base.
• Re-register both handsets (See page 12).
• Check both ends of the main base telephone line cord.
• Make sure the AC adapter is plugged into the main base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Make sure that you are not too far from the main base.
• Re-register both handsets (See page 12).
• The battery pack may be weak. Charge the battery for 15-20 hours.
• The handset may be too far away from the main base unit.
• Place the main base unit away from appliances or metal objects.
• Make sure the volume setting is not Ringer off
• Keep the handset away from microwave ovens, computers, remote control
toys, wireless microphones, alarm systems, intercoms, room monitors,
fluorescent lights, and electrical appliances.
• Move to another location or turn off the source of interference.
DXI386 6/7/2 10:51 AM Page 42