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If your phone is not performing to your expectations, please try
these simple steps first.
Symptom
The status light won't
come on when the
handset is placed in
the base unit.
The audio sounds
weak and/or scratchy.
Can't make or receive
calls.
The handset doesn't
ring or receive a page.
Suggestion
• Make sure the AC adapter is plugged
into the base unit and wall outlet.
• Make sure the handset is properly
seated in the base unit.
• Make sure the charging contacts on the
handset and base unit are clean.
• Make sure that the base unit antenna is
in a vertical position.
• Move the handset and or base unit to a
different location away from metal
objects or appliances and try again.
• Press to help eliminate
background noise.
• Make sure that you are not too far from
the base.
• Check both ends of the base unit
telephone line cord.
• Make sure the AC adapter is plugged
into the base unit and wall outlet.
• Disconnect the AC adapter for a few
minutes, then reconnect it.
• Reset the digital security code
(See page 52).
• Make sure is pressed.
• The battery pack may be weak. Charge
the battery on the base unit for 12-15
hours.
• The handset may be too far away from
the base unit.
• Place the base unit away from
appliances or metal objects.
• Reset the digital security code
(See page 52).
select/ch
talk
Troubleshooting
TROUBLESHOOTING
YOUR NEW PHONE
EXAI 8985 HEN 99.8.20 0:15 PM Page 58