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TROUBLESHOOTING
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Additional Information
Should any problem occur with the unit, use the following simple tests to determine
whether or not servicing is required.
PROBLEM
The handset battery
pack does not charge.
Battery pack becomes
low quickly.
Can not make or
receive calls.
Can not hear dial tone.
Low battery blinks on
the display.
The handset does not
ring or receive a page.
SOLUTION
• The charging contacts of the handset and base are not clean.
→ Clean them with a dry cloth.
• The battery is not connected with correct polarity.
→ Install the battery pack correctly.
• The battery is several years old.
→ Replace with a new battery.
• The battery was not fully charged at the initial charging.
→ Charge the battery for 12-16 hours without any interruption.
• The battery is several years old.
→ Replace with a new battery.
• The AC adaptor of the base unit is disconnected.
→ Plug the AC adaptor into the base unit and the AC 120V
outlet.
• The battery is low.
→ Place the handset on the base unit to recharge.
• Telephone line cord is disconnected.
→ Check both ends of the telephone jack.
• The previous call was not disconnected.
→ Press or to disconnect the line.
• Trouble with the telephone line.
→ Check an extension line.
• Outlet used is controlled by a wall switch in its OFF position.
→ Relocate it to another outlet.
• The handset is too far from the base unit.
→ Bring the handset near the base unit.
• The battery is low.
→ Return the handset to the base.
• The handset is located away from the base or the battery has
been discharged.
→ Return the handset to charge when finished with your call.
• The digital security code is changed.
→ Remove the handset from the base unit and press and
hold . While the handset is emitting, return the
handset to the base unit.
• The battery is low.
→ Place the handset on the base unit to recharge.
PAGE
SPEAKER
TALK
SG-1991.qxd 7/4/1 7:29 PM Page 51