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Additional information
Password problems
I forgot the password, and my Sony handheld is not locked.
t You can use Security to delete the password, but your Sony handheld
deletes all entries marked as private. However, if you perform a
HotSync operation before you delete the password: the HotSync
process backs up all entries, whether or not they are marked private.
Then, you can follow these steps to restore your private entries:
1. Use the Palm Desktop for Sony software and the cradle or infrared
communication to synchronize your data.
2. Tap Forgotten Password in Security to remove the password and
delete all private records.
3. Perform a HotSync operation to synchronize your data and restore
the private records by transferring them from your computer to
your Sony handheld.
I forgot the password and my Sony handheld is locked.
t If you assign a password and lock your Sony handheld, you must
perform a hard reset to continue using your Sony handheld. See “To
perform a hard reset” for more information.
Memory Stick media problems
I cannot copy/move Data on a Memory Stick media to the Sony
handheld
t Your Sony handheld requires at least twice the amount of memory
available as the data you are copying/moving. For example, if you are
copying/moving a 30K application, you must have at least 60K free.
Even though I inserted the Memory Stick media, the message
“Please insert Memory Stick media” appears.
t Your Memory Stick media is not recognized by your Sony handheld.
Remove and insert it again.