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Troubleshooting
ˆ
Troubleshooting
We do not expect you to have any problems with your phone, but if you do, the follow-
ing suggestions might help.
Problem Suggestion
The phone does not work or
works poorly.
• Be sure the base’s phone line cord and AC adapter are
correctly and securely connected.
• Be sure the handset’s battery pack is charged.
• Return the handset to the base for a few seconds to reset
the security-access protection code.
The handset stops working
or works poorly during a
call.
• Move the handset closer to the base.
• Lift the base’s antenna to a vertical position.
• Be sure the handset’s battery pack is charged.
Low volume or unusual
sounds.
• Someone has picked up another phone on the same line.
Hang up the other phone.
Severe noise interference. • Keep the handset and base away from computers, remote
control toys, wireless microphones, alarm systems, inter-
coms, room monitors, fluorescent lights, and electrical
appliances.
• Move to another location or turn off the source of interfer-
ence.
• Press
CH
to change the channel.
• Hang up and redial the number.
The phone cannot be oper-
ated at a useful distance
from the base because the
signal becomes weak or
noisy (handset’s range has
decreased).
• Lift the base’s antenna to a vertical position.
• Be sure neither antenna is touching a metal surface.
• Recharge the battery pack.
The handset battery pack
does not charge.
• Check the charging contacts on the handset and base. If
they are dirty, clean them with a pencil eraser.
• Be sure the handset is properly seated on the base.
• Replace the battery pack (see “Replacing the Battery
Pack” on Page 30).