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Troubleshooting
33
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these
simple steps first
Problem Solution
The CHARGE/IN USE
indicator won’t illuminate
when the handset is placed
on the base.
• Make sure the AC adapter is plugged into the
base and wall outlet.
• Make sure the handset is properly seated on the
base.
• Make sure the charging contacts on the handset
and base are clean.
The audio sounds weak
and/or scratchy.
•Move the handset and/or base to a different
location away from metal objects or appliances
and try again.
• Press DELETE/CH to help eliminate
background noise.
• Make sure that the handset is not too far from
the base.
Can’t make or receive calls.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the
base and wall outlet.
• Disconnect the AC adapter for a few minutes.
Then reconnect it.
• Make sure that the handset is not too far from
the base.
• Charge the handset.
The handset doesn’t ring or
receive a page.
• The battery pack may be weak. Charge the
battery for 15-20 hours.
• The handset may be too far away from the base
unit.
• Place the base unit away from appliances or
metal objects.
• Charge the handset.
Severe noise interference.
•Keep the handset away from microwave ovens,
computers, remote control toys, wireless
microphones, alarm systems, intercoms, room
monitors, fluorescent lights, and electrical
appliances.
•Move the base to another location or turn off the
source of interference.
• Make sure that the handset is not too far from
the base.
43-3549.fm Page 33 Tuesday, May 25, 2004 2:15 PM