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Polycom
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CX500/600/3000 IP Phone User Guide
Polycom, Inc. 10
Manage Multiple Calls
When you’re in a call, you’ll see several call controls that you can use to manage multiple calls.
To place a call on hold:
» From the In Call screen, select Hold, as shown next.
To answer an incoming when you’re in an active call:
» From the Incoming call screen, select Answer, as shown next. Your active call is placed on hold and
your second call is answered.
To switch between calls:
1 Press the Home button on the phone, and select Active Call.
Microsoft Lync CU 7 update required for Music on Hold
Your phone requires the Microsoft Lync CU7 update to support the Music on Hold
feature. Contact your Lync administrator to enable this option. (The administrator
will need to apply the following command to the Lync server:
set-CsClientPolicy
-identity Global -EnableClientMusicOnHold $true
).
Once enabled, you will see that option enabled on the Lync client.
When you put a call on hold, the other end will hear the configured music. You can
change the music they hear using the Lync client.
For more information, see the forum Music on Hold (MoH) Lync Phone Edition on
Lync TechCenter Forums.