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Troubleshooting
Picture
Problem Possible causes and solutions
No picture. Make sure that the cables are connected correctly. (Pages 17 to 19)
Make sure that the connected TV or the AV receiver is set to the correct input.
(Pages 17 to 19)
Take out the disc and clean it. (Page 10)
Make sure that region code on the disc matches that of this Player. (Page 7)
There is no picture from the HDMI output.
Are the settings performed correctly? Please check the settings. (Page 45)
There is no picture from the component video output.
Are the settings performed correctly? Please check the settings. (Page 45)
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Screen freezes and operation
buttons do not work.
Press STOP, then restart playback.
Turn off the power and turn on the power again.
If the power cannot be turned off, press and hold
STANDBY/ON on the player’s
front panel for at least 5 seconds to turn the power off.
Is the disc damaged or dirty? Check the condition of the disc.
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There is just audio with no video. Is the connection cable for video output connected properly? (Pages 17 to 19)•
Picture is stretched.
Picture is cut.
Aspect ratio cannot be switched.
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Refer to the TV’s operating instructions and set the TV’s aspect ratio properly.
Is “TV Aspect Ratio” set to match the connected TV? Set “TV Aspect Ratio”
properly. (Page 45)
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Square noise (mosaic) appears on
the screen.
Blocks in images may be visible in scenes with rapid movement due to the
characteristics of digital image compression technology.
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Picture is disturbed during
playback.
Picture is dark.
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This player complies with analog copy protection technology of the Rovi
Corporation. Depending on the TV (TV with built-in video deck, etc.), the picture
may not display properly when copy-protected discs are played. This is not a
malfunction.
When this player and the TV are connected via a DVD recorder, video deck, etc.,
the analog copy protection may prevent the picture from being displayed properly.
Connect the player and TV directly. (Pages 18 to 19)
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Audio is not output, or images are
not played back properly.
The audio may not be output or the images may not be played back properly for
some discs in which copyright-protected contents are recorded.
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Sound
Problem Possible causes and solutions
No sound, or sound is distorted. If the volume of the TV or amplifier is set to minimum, turn the volume up.
There is no sound during still mode, slow motion playback, fast forward and fast
reverse. (Page 39)
DVD audio recorded in DTS is only output from the DIGITAL OUT OPTICAL
terminal. Connect a DTS compatible digital amplifier or decoder to the DIGITAL OUT
OPTICAL terminal on this Player. (Page 20)
Check that the audio cable is connected correctly. (Page 20)
Check that the cable plugs are clean.
Take out the disc and clean it. (Page 10)
Audio may not be output depending on the audio recording status, such as when
audio other than an audio signal or non-standard audio is recorded for the audio
content of the disc.
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Left and right channels of audio are
reversed, or sound comes out of
only one side.
Are left and right audio cables connected to the opposite terminal, or is one side
disconnected? (Page 20)
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Audio is not output, or images are
not played back properly.
The audio may not be output or the images may not be played back properly for
some discs in which copyright-protected contents are recorded.
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Appendix