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Caller ID/Talking Caller ID
The handset and/or base
unit does not ring.
L The ringer volume is turned off. Adjust the ringer
volume (page 14, 21).
L Silent mode is turned on. Turn it off (page 23).
I cannot make a call. L The dialing mode may be set incorrectly. Change
the setting (page 12).
L The handset is too far from the base unit. Move
closer and try again.
I cannot make long
distance calls.
L Make sure that you have long distance service.
Problem Cause/solution
Caller information is not
displayed.
L You must subscribe to Caller ID service. Contact
your service provider/telephone company for
details.
L If your unit is connected to any additional
telephone equipment such as a Caller ID box or
cordless telephone line jack, plug the unit directly
into the wall jack.
L If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base
unit and the telephone line jack. Contact your
DSL/ADSL provider for details.
L The name display service may not be available in
some areas. Contact your service provider/
telephone company for details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment and
try again.
Caller information is
displayed or announced
late.
L Depending on your service provider/telephone
company, the unit may display or announce the
caller’s information at the 2nd ring or later.
L Move closer to the base unit.
Caller information is not
announced.
L The handset or base unit’s ringer volume is turned
off. Adjust it (page 14, 21).
L The Talking Caller ID feature is turned off. Turn it
on (page 21, 22).
L The number of rings for the answering system is
set to “2” or “Toll saver”. Select a different
setting (page 34).
Problem Cause/solution
TG743x(e).book Page 43 Monday, December 8, 2008 1:36 PM