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Answering system (KX-TG6421 series: page 3)
Problem Cause/solution
The unit does not record
new messages.
L The answering system is turned off. Turn it on
(page 31).
L The message memory is full. Erase unnecessary
messages (page 32).
L The recording time is set to “Greeting only”.
Change the setting (page 36).
L If you subscribe to a voice mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit’s number of rings
setting or contact your service
provider/telephone company (page 35).
I cannot operate the
answering system.
L Someone is using the unit. Wait for the other user
to finish.
L A caller is leaving a message. Wait for the caller
to finish.
L The handset is too far from the base unit. Move
closer.
I cannot operate the
answering system
remotely.
L You are entering the wrong remote access code.
If you forgot the remote access code, store a new
remote access code (page 33).
L Press each key firmly.
L The answering system is turned off. Turn it on
(page 35).
L You are using a rotary/pulse telephone. Try again
using a touch-tone phone.
While recording a greeting
message or listening to
messages, the unit rings
and the operation stops.
L A call is being received. Answer the call and try
again later.
TG640x(e).book Page 47 Wednesday, November 26, 2008 2:33 PM