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Caller ID
Answering system (KX-TG4391/KX-TG4392/KX-TG4393/KX-TG4394)
Problem Cause/solution
Caller information is not
displayed.
L You need to subscribe to Caller ID service.
Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment such as a Caller ID box
or cordless telephone line socket, plug the
unit directly into the wall socket.
L If you use a DSL/ADSL service, we
recommend connecting a filter (contact your
DSL/ADSL service provider) to the telephone
line between the base unit and the telephone
line socket. Contact your DSL/ADSL provider
for details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
Caller information is displayed
late.
L Depending on your service
provider/telephone company, the unit may
display the caller’s information at 2nd ring or
later.
L Move closer to the base unit.
Time on the unit is shifted. L Incorrect time information from incoming
Caller ID changes the time. Set the time
adjustment to “Manual” (off) (page 24).
Problem Cause/solution
The unit does not record new
messages.
L The answering system is turned off. Turn it on
(page 30).
L The message memory is full. Erase
unnecessary messages (page 31).
L The recording time is set to “Greeting
only”. Change the setting (page 35).
L If you subscribe to the voice mail service,
messages are recorded by your service
provider/telephone company not your
telephone. Change the unit’s number of rings
setting or contact your service
provider/telephone company (page 34).
TG43xxAL(e)_OI.book Page 44 Friday, May 23, 2008 3:51 PM