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Troubleshooting
66
You can not redial. • If the last number dialed was more than
48 digits long, the number will not be redialed
correctly.
You cannot make long
distance calls.
• Please make sure you have long distance
service.
• Check if C alle r IQ is on. Turn Caller IQ off
(p. 70).
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her
Caller ID information (p. 29).
• If a (separate) Caller ID box is connected
between the unit and the telephone wall jack,
disconnect the Caller ID box or plug the unit
directly into the wall jack.
The handset and/or base unit
does not announce the
displayed caller’s name.
• The handset and/or base unit ringer volumes
are OFF (p. 17, 18).
• The Talking Caller ID feat ure is turned off.
Turn it on (p. 30, 31).
The handset and/or base unit
does not announce the
displayed caller’s name
properly.
• Name pronunciation may vary. Name
pronunciation quality is based on names
most commonly used in the United States.
• The handset and/or base unit will announce
each letter of abbreviations, such as “Co.”
and “Inc.”.
• Caller ID supports names of up to 15 letters.
If the caller’s name has more than 15 letters,
the name will not be announced correctly.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
• The Caller ID number auto edit feature is
turned off. Turn it on (p. 34) and try again.
• You need to press [C] or [s] after editing
the number.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
Problem Cause & Remedy
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