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Troubleshooting
Useful Information
You cannot make an intercom. • The handset you called is too far from the
base unit.
• If the handset or base unit is in use, you may
not be able to make a call. Try again later.
You cannot redial. • If the last number dialed was more than
48 digits long, the number will not be redialed
correctly.
You cannot make long
distance calls.
• Please make sure you have long distance
service.
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller ID.
• The caller requested not to send his/her
Caller ID information (p. 22).
• If a call is being transferred to you, the
Caller ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the unit and the telephone wall jack,
disconnect the Caller ID box or plug the unit
directly into the wall jack.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
• The Caller ID number auto edit feature is
turned off. Turn it on (p. 26) and try again.
• You need to press [C] or [s] after editing
the number.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
“Recharge battery” is
displayed, “7” flashes, or
the handset beeps
intermittently.
• Fully charge the battery (p. 9).
“Charge for 6h” and “8”
are displayed and the handset
does not work.
• The battery has been discharged. Fully
charge the battery (p. 9).
• Check battery installation (p. 9).
Problem Cause & Remedy