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For assistance, please visit http://www.panasonic.com/help
*1 KX-TG9371/KX-TG9372
Answering system (KX-TG9371/KX-TG9372)
I cannot dial the phone
number edited in the caller
list.
L The phone number you dialed might have been
edited incorrectly (for example, the long
distance “1” or the area code is missing). Edit
the phone number with another pattern (page
32).
Time on the unit is shifted. L Incorrect time information from incoming Caller
ID changes the time. Set the time adjustment to
off (page 25).
The 2nd caller’s information
is not displayed during an
outside call.
L In order to use Caller ID, call waiting, or Call
Waiting Caller ID (CWID), you must first contact
your service provider/telephone company and
subscribe to the desired service.
After subscribing, you may need to contact your
service provider/telephone company again to
activate this specific service, even if you
already subscribed to both Caller ID and Call
Waiting with Caller ID services (CWID).
Problem Cause/solution
The unit does not record new
messages.
L The answering system is turned off. Turn it on
(page 34).
L The message memory is full. Erase
unnecessary messages (page 35).
L The recording time is set to “Greeting
only”. Change the setting (page 39).
L If you subscribe to the voice mail service,
messages are recorded by your service
provider/telephone company not your
telephone. Change the unit’s number of rings
setting or contact your service
provider/telephone company (page 38).
I cannot operate the
answering system.
L Someone is using the unit. Wait for the other
user to finish.
L A caller is leaving a message. Wait for the caller
to finish.
L The handset is too far from the base unit. Move
closer.
Problem Cause/solution
TG936x_OI.book Page 50 Wednesday, January 2, 2008 9:12 AM