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Troubleshooting
74
You cannot make an intercom/
outside call.
• If more than one other user is using the
handset and/or base unit, you may not be
able to make a call. Try again later.
• Your handset is in remote operation mode
(p. 54). Exit by pressing [OFF].
• The handset you called is too far from the
base unit.
You cannot redial. • If the last number dialed was more than 48
digits long, the number will not be redialed
correctly.
You cannot make long
distance calls.
• Please make sure you have long distance
service.
• Check if Caller IQ feature is turned on. Turn
Caller IQ feature off (p. 78).
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to Caller ID.
•
Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
•
Telephone line noise may be affecting Caller ID.
• The caller requested not to send his/her
Caller ID information (p. 30).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Caller ID box or plug the
unit directly into the wall jack.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
• The Caller ID Number Auto Edit feature is
turned off.Turn it on (p. 34) and try again.
• You need to press [C] or [s] after editing
the number.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing and
in use.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 25) or listen to the new
messages (p. 53, 54, 59).
You cannot have a
conversation using the
headset.
• Make sure the optional headset is connected
properly (p. 63).
• If “SP-phone” is displayed on the handset,
press [C] to switch to the headset.
Problem Cause & Remedy