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Troubleshooting
Useful Information
Answering System
The unit does not display the
caller’s name and/or phone
number.
• You need to subscribe to a Caller ID service.
• Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her
Caller ID information (p. 27).
• If a Caller ID box is connected between the
unit and the telephone wall jack, disconnect
the Caller ID box or plug the unit directly into
the wall jack.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
You cannot page the handset
or base unit.
• The handset is too far from the base unit.
• The handset user is making an outside call,
viewing the Caller List/phone book or
listening to messages. Wait until the IN USE/
CHARGE indicator light goes out.
• The handset or base unit is in use. Try again
later.
You cannot have a
conversation using the
headset.
• Make sure the optional headset is connected
properly (p. 52).
• If “
SP-phone
” is displayed on the handset,
press
[]
to switch to the headset.
Problem Cause & Remedy
The Answering System is on,
but incoming messages are
not recorded.
• The recording time is set to “Greeting only”.
Select “1 minute”, “2 minutes” or “3 minutes”
(p. 20).
• Memory is full. Erase unnecessary
messages (p. 46).
You cannot listen to recorded
messages.
• Make sure the unit is not being used.
Problem Cause & Remedy