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4.1 Troubleshooting
144 User Manual
4.1 Troubleshooting
4.1.1 Troubleshooting
Problem Remedy
I cannot make calls using the telephone. • The telephone is locked.
Unlock your telephone. ( 1.5.3 Preventing
Other People from Using Your Telephone (Extension
Lock), 2.1.1 Locking Other Extensions (Remote
Extension Lock))
Some features do not function. • System management may restrict certain features.
Consult your manager or dealer.
I cannot make calls to other extensions
using a proprietary telephone (PT).
• An idle or assigned outside (CO) line is being
seized. The line seized when going off-hook was
changed in personal settings. (
3.1.2 Changing
Personal Settings Using Programming Mode)
If this setting has been changed, press the
INTERCOM button after going off-hook, and then
follow the instructions.
My new telephone does not function
correctly.
• The previous extension's settings have not been
cleared.
Clear the settings and then programme your
desired settings again. ( 1.7.8 Clearing Features
Set at Your Extension (Extension Feature Clear), 3.1.2
Changing Personal Settings Using Programming
Mode, 3.1.3 Customising the Buttons)
My PT does not have the button needed
to perform a certain operation.
• Some models do not have certain feature buttons.
Customise a flexible button to function as the
desired button. ( 3.1.3 Customising the Buttons)
Enter the specified feature number instead of
pressing the feature button. ( 1.1.1 Before
Operating a Telephone)
When I try to make an outside (CO) line
call, I hear a reorder tone, or the display
shows "Restricted".
• The telephone is locked.
Unlock your telephone. ( 1.5.3 Preventing
Other People from Using Your Telephone (Extension
Lock), 2.1.1 Locking Other Extensions (Remote
Extension Lock))
• Toll restriction is activated.
Consult your manager or dealer.
• An account code is required. ( 1.2.6 Using Your
Calling Privileges at Another Extension (Walking
COS), Using an Account Code (Account Code Entry)
in 1.2.1 Basic Calling)