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APPENDIX
37
Problem Possible cause(s) Solution(s)
Phone does
not ring
when a
call comes in.
1. The ringer is off.
2. Too many phones are sharing the same
phone line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. Disconnect some of the phones from the phone line.
3. Check base unit CONNECTIONS.
Keypad does
not work.
Keypad may be locked. UNLOCK the keypad.
Busy tone +
in use light on.
1. Other handset may still be connected.
2. Check power supply connection.
1. Check ALL handsets and END all calls.
2. Check CONNECTIONS to wall and base.
Can’t transfer a
call.
1. Handset is busy.
2. Handset is out of range.
3. Wrong handset number.
1. Check ALL handsets and END all calls.
2. Move handset CLOSER to base unit.
3. Check HANDSET NUMBER.
Answering
machine won’t
record.
1. Message limit exceeded.
2. Machine not switched on.
3. OGM2 selected.
1. DELETE old messages.
2. SWITCH-ON the answering machine.
3. Can only record with OGM1, CHANGE to OGM1.
Remote
operation
doesn’t work.
1. Incorrect security PIN.
2. Some cordless and mobile handsets do
not generate continuous tones.
3. Pausing too long between key press.
1. CHECK security PIN.
2. Need to use a TONE-DIALLING phone.
3. Key in the digits within the 10 seconds limit.
Note: If none of the above solutions help, reset your phone by disconnecting the mains
power from the base and removing batteries from handset/s. Reconnect after 15
minutes.
Alternatively please contact Customer Service on 1300 889 785.