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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
7 The call is transferred to the destination and your phone hangs up.
Quick Transfer List
A quick transfer list can be created to provide users with fast access to
common transfer destinations – for example, a Personnel Assistant (PA) may
require fast access to a select group of managers that they commonly field
calls for. Once created, a quick transfer list can be accessed during an active
call and the caller can be transferred quickly to any of the numbers.
Note: When you transfer a call using the quick transfer list, you are in effect
performing a blind. In other words, you will not be able to announce the call;
the caller is simply passed directly to the destination whether the recipient is
available or not.
Any number in the quick transfers list can be selected as the Default transfer
number. Calls can be quickly transferred to the Default number by simply
clicking the Default Transfer button .
Creating a Quick Transfer List
A quick transfer list can be made up of as many contacts as you wish;
however, the longer the list, the longer it takes you to find the right contact
during a call, thereby defeating the object of the quick transfe’ list.