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36 Troubleshooting
Wireless Networks
To use your WiFi phone, you need a good connection to a
wireless network.
The WiFi phone automatically scans for wireless networks. If it
does not find your network, check the following items:
• Move the WiFi phone closer to the wireless access point or
router. See “Wireless Range and Interference” on page 37.
• Check the preferred network settings. The phone remembers
networks that you have used in the past. See “Preferred
Networks” on page 31.
Tips for Connecting to Wireless Networks
If there is more than one network in your area, then you must
know the network name. The network name is also called the
Service Set Identifier (SSID). Here are some tips to help you
connect to wireless networks:
• The SSID, passwords, and WEP keys are case-sensitive.
NETGEAR is not the same as Netgear and A1 is not the same
as a1.
• Hidden networks do not broadcast their SSID. The first time that
you connect to a hidden network you must enter its SSID, which
is case-sensitive.