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Introduction to TAPI
TAPI
4.0 User Guide
1
TAPI
Using TAPI with NCS Ware 4.0
TAPI stands for Telephony Application Programming Interface. It is a
specification by Microsoft for writing
telephony-based
(the application's
purpose is telephony and call control) or
telephony-enabled
(the
application's purpose is something else, but it supports telephony functions
such as calling a contact - e.g. Microsoft Outlook, Act, Goldmine)
applications. There are several off-the-shelf applications such as Microsoft
Outlook, Act and Goldmine that support TAPI for calling contacts right
from the application without having to manually enter the number on the
telephone's keypad. If you have such an application installed at your site
and would like to use this functionality using the NCS Serv system, you
should read this document and install and configure the appropriate
components.
Introduction to TAPI
TAPI is a collection of interfaces that are based on a 3-layer telephony
architecture. This architecture is depicted in Fig. 1.
Figure 1. 3-Layer TAPI Architecture