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Table 1 further illustrates this example:
Table 1: SHIFT Key Operation for Queue Status
Key Number
With No Shift After 1st Shift After 2nd Shift After 3rd Shift
1 Agent Group 1 Agent Group 5 Agent Group 9 Agent Group 1
2 Agent Group 2 Agent Group 6 none Agent Group 2
3 Agent Group 3 Agent Group 7 none Agent Group 3
4 Agent Group 4 Agent Group 8 none Agent Group 4
Need a reminder?
If you forget how many times you have pressed the SHIFT key:
1. Press SUPERKEY.
2. Press SHIFT.
The shift count appears in the display.